Multichannel Integration
aïTelecom provides a suite of tools for Telcos to engage with their customers through WhatsApp, Telegram, email, push notifications, and more. It helps users stay connected and provides insights into your customers so you can create meaningful connections.
Powerful Analytical Tool
aïTelecom is a powerful analytical tool for your customers. It provides insights on the things that matter like customer lifetime value and customer satisfaction.
It offers the ability to identify the number of customers addressing the same issue
and make sense of your operator's data and use it in strategy development and decision-making processes. It offers a wide range of data analytics services that uncover the insights hidden in big data and turn them into real value.
Smart Targeting
Communicate to each subscriber based on specific metrics and Key Performance Indicators (KPIs) instead of general bulk messages.
That way, you can take your customers on personalized journeys and interact with meaningful messages that will grow their interest and satisfaction.
SELF-SERVICE
Automating the communication process reduces traffic to your branches and call centers. This can take over and deflect customer requests until a human operator is required. This ensures that the time agents spend on the phone is directly helping customers with unique or sensitive cases that require a personal touch.
Digital assistant
Allow your customers to quickly find relevant information or complete tasks based on individual user information, previous conversations, and their location.