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REFINE YOUR GOALS

WELCOME TO THE NETWORK

Make new subscribers feel special by introducing them to your network


  • Introduce new subscribers to your network’s services, products, and process.
  • Introduce the new subscribers to their line type and benefits.
  • Make the subscribers feel important from the very beginning.


•Increase satisfaction

•Increase loyalty


PERSONALIZED ROAMING PACKAGES

Dispatch intelligent campaigns that maximize results by targeting your subscribers in any country they are

  • Track subscribers’ habits to give them convenient offers they won’t resist.
  • Keep your subscribers alert of their roaming balances 

NPS

Subscribers' feedback can tell you what you’re doing well, where you need to improve, and where processes might be breaking down.

aïbanks allows you to conduct interactive evaluations in order to:

  • Understand your subscribers perception of your Network
  • Gather genuine feedback and track satisfaction across significant touchpoints
  • Identify whether you’re losing your mark image or gaining more.

INTRODUCE NEW FEATURES AND RECOMMEND SERVICES

Push personalized campaigns to introduce new features and recommend services according to the customer’s behavior 

  • Position the right services in the right place, at the right time.
  • Suggest bundles using personalization while taking into consideration the subscriber’s balance for optimal results 
  • Launch campaigns that guarantee high response rates using our promotional tools

USSD TO OTHER CHANNELS

 Adopt new communication channels that answer users’ shifting habits. 

  • Next-generation communication channels are more used than traditional tools and result in higher retention rates.
  • Improve customer experience
  • Boost customer loyalty
  • By serving customers where they already are engagement increases and churn decreases

CUSTOMER SERVICE INSTANT SOLUTIONS

Shrink the high inbound call volumes that frustrate agents and customers alike. Through a multi-channel experience, let your Subscribers help themselves to a range of instant solutions that reduces the waste time.

  • Improve customer service quality metrics 
  • Reduce the volume of calls reaching agents. 
  • Lower operational costs

Manage Rising Subscriber's Requirements With an Emerging Digital Engagement Platform

Efficient Solutions For Telecom Enterprises

  

Most telecommunication companies have extensive user bases, generating dense volumes of incoming calls and written inquiries from customers. For this reason, telecom enterprises maintain 24/7 customer support. However, human help may be slow and not as efficient due to the ever-growing customer base and an even more significant rise in customer expectations. In addition, customers demand instant resolution of their issues regarding internet connection or mobile communications.

Implementing aiTelecom is an efficient solution for telecom enterprises since It can cope with an immense flow of diverse customer complaints and inquiries quicker and using fewer resources. It is programmed to generate human-like responses to customer inquiries and undertake a significant part of the customer support department's Tasks, offering a wide range of functional capabilities:

  • Swift redirection of customers to relevant departments;
  • Instant resolution of simple and repetitive inquiries;
  • Processing and handling issues related to service failures;
  • Collection of feedback and customer sentiment data.

telecom entrepreneurs can implement aiTelecom to resolve a wide range of customers' issues, including account inquiries, device settings, SIM purchases, and connectivity troubleshooting. Most importantly, aïTelecom can adapt to individual user needs and preferences, offering relevant, personalized services that improve customer satisfaction and loyalty.

aiTelecom

info@aiTelecom.ai

UAE

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