REFINE YOUR GOALS
WELCOME TO THE NETWORK
Make new subscribers feel special by introducing them to your network
- Introduce new subscribers to your network’s services, products, and process.
- Introduce the new subscribers to their line type and benefits.
- Make the subscribers feel important from the very beginning.
•Increase satisfaction
•Increase loyalty
PERSONALIZED ROAMING PACKAGES
Dispatch intelligent campaigns that maximize results by targeting your subscribers in any country they are
- Track subscribers’ habits to give them convenient offers they won’t resist.
- Keep your subscribers alert of their roaming balances
NPS
Subscribers' feedback can tell you what you’re doing well, where you need to improve, and where processes might be breaking down.
aïbanks allows you to conduct interactive evaluations in order to:
- Understand your subscribers perception of your Network
- Gather genuine feedback and track satisfaction across significant touchpoints
- Identify whether you’re losing your mark image or gaining more.
INTRODUCE NEW FEATURES AND RECOMMEND SERVICES
Push personalized campaigns to introduce new features and recommend services according to the customer’s behavior
- Position the right services in the right place, at the right time.
- Suggest bundles using personalization while taking into consideration the subscriber’s balance for optimal results
- Launch campaigns that guarantee high response rates using our promotional tools
USSD TO OTHER CHANNELS
Adopt new communication channels that answer users’ shifting habits.
- Next-generation communication channels are more used than traditional tools and result in higher retention rates.
- Improve customer experience
- Boost customer loyalty
- By serving customers where they already are engagement increases and churn decreases
CUSTOMER SERVICE INSTANT SOLUTIONS
Shrink the high inbound call volumes that frustrate agents and customers alike. Through a multi-channel experience, let your Subscribers help themselves to a range of instant solutions that reduces the waste time.
- Improve customer service quality metrics
- Reduce the volume of calls reaching agents.
- Lower operational costs